Privacy policy

Website: www.vedicdivine.in
Last Updated: [Nov, 2025]

www.vedicdivine.in (“we”, “our”, “VEDIC DIVINE”, “the Website”) is committed to protecting the privacy of all users, visitors, and customers (whether registered or non-registered). This Privacy Policy explains how we collect, use, store, manage, and safeguard your information when you access or use our platform.

This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures & Sensitive Personal Data or Information) Rules, 2011.

By using this website, you agree to the terms outlined here. If you do not agree, please refrain from using the Website.

Your continued use of the Website constitutes unconditional acceptance of this Privacy Policy.

1. USER CONSENT

By accessing our website and providing your personal information, you acknowledge, agree, and consent to:

  • The collection, use, storage, processing, and sharing of your information as described in this policy

  • Receiving communication from Vedic Divine (email, SMS, WhatsApp, etc.) for order-related updates, marketing, and support

  • Sharing details necessary to complete your orders (ex: logistics partners, payment gateways)

If you do not agree with any part of this Privacy Policy, please do not use the website.

2. Collection of Personal Information

You may be required to provide certain personal information when accessing or using our website, including:

A. Account Creation / Registration

While creating an account or making a purchase, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address / Billing Address
  • Date of Birth (optional, used for astrologer recommendations)
  • Password / OTP
  • Gender (optional)
  • City / Location


This information is required to fulfil your orders, personalize your experience, and secure your account.

B. Order Placement & Payments

While booking a service or ordering a product, we may collect:

  • Name & Address for delivery
  • Phone number
  • Email
  • Order details
  • Payment details (processed via secure third-party payment gateway)
  • UPI ID (if applicable)
  • IP Address


Note:
VEDIC DIVINE does NOT store or access your card/UPI/banking details.
& All payments are processed using secure, encrypted payment gateways.

C. Cookies, Logs & Device Data

Our Website automatically collects certain data, such as:

  • Browser type
  • Device type
  • IP address
  • Pages visited
  • Time spent on website
  • Cookies for session management, personalization & analytics
  • Referring URLs

Blocking cookies may impact your user experience.

D. User-Submitted Information

This includes:

  • Reviews
  • Feedback
  • Comments
  • Messages sent to support
  • Data shared during consultation with astrologers

E. Information for Astrology Consultations

If you book a consultation with our in-house astrologer (Disha Shah), additional data may be requested:

  • Date of birth
  • Time of birth
  • Place of birth
  • Personal queries
  • Any details voluntarily submitted

This data is used ONLY for personalized astrology readings.

3. Purpose & Use of Data

VEDIC DIVINE collects user information for:

  • Processing and delivering orders
  • Providing personalized gemstone recommendations
  • Astrology consultations
  • Customer support
  • Sending updates, offers, and notifications
  • Enhancing website performance and user experience
  • Analytics, marketing, and advertising optimization
  • Fraud prevention & security purposes
  • Compliance with legal requirements

We do not sell or rent your personal information.

4. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the services you requested
  • Comply with legal, accounting, or taxation requirements
  • Support future orders or customer history
  • Resolve disputes
  • Improve user experience

Data is stored securely with restricted access.

5. Data Deletion

You may request deletion of your entire account and personal information.

To delete your data, email:
📧 info@vedicdivine.in

Once verified, your data will be deleted from our systems, except where retention is required by law.

6. Information We Do NOT Collect

  • We do NOT knowingly collect data from children under 13
  • We do NOT store financial information
  • We do NOT track highly sensitive personal details
  • We do NOT sell personal information to third parties

7. Sharing of Information

We may share limited data with:

  • Shipping & logistics partners (for delivery)
  • Payment gateway providers (for payment processing)
  • Customer support platforms
  • Third-party analytics tools (Google Analytics, Meta)
  • Legal authorities (only if required by law)

All partners follow strict data protection standards.

8. Safety & Security Measures

VEDIC DIVINE uses:

  • Secure servers
  • SSL encryption
  • Safe payment gateways
  • Access control
  • Anti-malware and firewall protection

While we ensure best practices, no system is 100% secure.
& Users must protect their login credentials.

9. Accuracy of Astrological Predictions

VEDIC DIVINE provides astrology-based guidance, but:

  • Predictions may vary
  • We do not guarantee outcomes
  • Gemstone results differ for each individual

We are not responsible for decision-making based on predictions.

10. Mental Health Disclaimer

VEDIC DIVINE does not serve users experiencing:

  • Severe anxiety
  • Depression
  • Thoughts of self-harm
  • Mental health conditions

Such users are advised to seek professional medical help immediately.

11. Children’s Privacy

Users must be 18 years or older to use our services.
If you believe a child under 13 has shared data with us, contact us immediately at info@vedicdivine.in.

12. Third-Party Links

Our website may contain links to external platforms.
We are not responsible for their privacy practices.
& Users must review third-party policies before use.

13. Your Rights

You may:

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion of data
  • Opt-out of marketing communications
  • Request explanation of how your data is used

Email: info@vedicdivine.in

14. Changes to This Policy

We may update this Privacy Policy periodically.
Continued use of the website implies acceptance of the updated terms.

15. Grievance Officer (As per IT Act 2000)

Grievance Officer:
Rahul Bhulchandani
📧 Email: info@vedicdivine.in
📍 Address: 733 Sun Gravitas, Shyamal Cross Road, Ahmedabad – 380015, India

✔ Your Privacy Matters to Us

VEDIC DIVINE is committed to protecting your information and providing a secure, transparent experience.